Most Frequently Asked Caregiving Questions.

If you are on this page seeking our toll-free number to ask your caregiving question
over the phone and get a live person to assitst you, call 1-844-690-2525.

  • ヘルパーさんをお願いしたいのですが、どうすればよいですか?
    How do I get started?


    Please feel free to either call (1-844-690-2525) or email (please see Contact Us page). One of our case managers will create a care plan for you. Please read through Service page to learn about flow of the process.

  • 利用料金について教えてください。
    How much will it cost for Home care?


    Assistance daily life routines is from $30/hour; health aid care service is from $35/hour; available on an hourly basis. Menu creation or request for special services are subject to additional fees. The estimation and details of the care plan is provided by the case manager.

  • サービス内容を教えてください。
    Please tell me about the service details.


    Our staff will visit the care recipients’s house and provide livelihood support and physical care based on the care plan they have created. Principally, we do not perform any medical practice. However, only available to long term contract holders and if interested, health management services (such as body temperature, pulse and blood pressure measurement) can be performed; also if necessary, management and administration of medicine (based on doctor’s directions) can be performed. (additional fee)

  • ケアプランとはどんなものですか?
    What is a Care Plan?


    Care plan is a nursing care plan that reflects what kind of nursing care is required and includes When and How much care is required. The case manager creates the plan based on client’s condition and their family’s requests.

  • サービス提供エリアについて教えてください。
    What is the area that is covered by you?


    Right now, Vancouver , Greater Vancouver (North Vancouver, West Vancouver, Downtown, Burnaby, Richmond, Coquitlam, New westminster, etc.)

  • 何時から何時までヘルパーさんに来ていただけますか?
    From what time to what time can the helper come?


    The helpers are available between 9am to 6pm. Please consult with us regarding hours outside this period.